Questions, answered straight

Usually two to three weeks from the day we buy it. Your quote arrives within hours of asking, and we tell you at every step after that — when it is bought, when it reaches Egypt, and when it is ready for your door.

Because every order is different, and a cart would have to guess at the price. A person reads every request, checks the product and the seller, and works out what it will actually cost to bring it to you. That is slower than a checkout button and it is the reason the number never moves afterwards.

Yes. Free, with your full deposit back, any time before we buy it. Once we have bought it the order stands and cannot be cancelled from your account, because by then we own something purchased on your word. If something has changed, message us and a person will look at it with you — it is simply no longer automatic.

Within five business days, in full. We do not deduct payment fees from a refund. If you would rather keep it as credit against a future order, we can do that instead.

Not to get a price. Send us a link or a photo of the product and we come back with a fixed quote. An account is useful afterwards, for following your order and keeping your addresses ready for next time.

Any American store, and increasingly UK and European ones. The stores we know best are listed on our stores page, but a link from anywhere is worth sending — if we cannot buy it we will tell you quickly rather than leave you waiting.

Everything. The product, international shipping, Egyptian customs, and our service are all inside the one number we quote you. There is nothing to pay when it reaches your door — not a customs bill, not a delivery fee, not a surprise. If customs costs us more than we expected, that is our problem and not yours.

No. Once you accept a quote, that figure is fixed. Quotes are valid for seven days because exchange rates move; if one expires, ask us for a fresh one and it usually takes hours.

Twenty per cent when you accept the quote, and the remaining eighty per cent once your order has reached Egypt and before we deliver it. Nothing is purchased before your deposit arrives, and nothing is delivered before the balance is settled.

By card, Instapay, or mobile wallet. A card confirms in seconds on the payment provider's own secure page — we never see your card number. For a transfer, add the confirmation screen and a person matches it against the account, usually within hours. Cash is for the balance only, at hand-over: a deposit has to be money we can see before we buy abroad on your behalf.

Yes. Medical instruments, specialist tools and commercial equipment for internal use, with the invoicing your practice or company needs and the same fixed-price promise. Most professional orders start as a conversation rather than a link.

Tell us and we sort it out. We buy new items only, from sellers we have checked, and we take responsibility for what we hand you. Message us with a photo and a person picks it up straight away.